The Effect of Work Stress and Satisfaction of Collector Performance in PT Federal International Finance Singaraja Branch Office

Komang Krisna Heryanda

Abstract


This study aimed at determining the effect of (1) job stress and job satisfaction toward collector's performance, (2) job stress toward collector's job satisfaction, (3) job stress toward collector's performance, and (4) job satisfaction toward collector's performance at PT. Federal International Finance Singaraja Branch Office. The design of this study was causal quantitative. The populations of this study were 40 people. Data were collected by questionnaire, and analyzed by path analysis. The results showed that: (1) job stress and job satisfaction had significant effect toward collector's performance (2) job stress had a negative and significant effect toward collector job satisfaction, (3) job stress had a negative and significant effect toward collector's performance, and (4) job satisfaction had a positive and significant effect toward collector's performance at PT. Federal International Finance in Singaraja

Keywords


job satisfaction, job stress, and performance

Full Text:

PDF

References


Amalia, Uzzah Roni. 2016. Pengaruh Stres Kerja Dan Kepuasan Kerja Terhadap Kinerja Karyawan. e-Journal Bisma Universitas Pendidikan Ganesha Jurusan Manajemen Volume 4.Ghozali.2011. “Aplikasi Analisis Multivariate dengan program IBM SPSS 19”. Semarang:ISBN.

Habib, Ikhwan. 2015. Pertanggungjawaban Pidana Pihak Leasing Yang Mempekerjakan Debt Collector Dalam Menyelesaikan Piutang Dengan Melakukan Penganiayaan Di Kepolisian Resort Kota Pekanbaru. JOM Fakultas Hukum, Volume II, Nomor 2.

Handoko, T. Hani. 2008. Manajemen Personalia dan Sumber daya Manusia. Yogyakarta: BPFE.

Hasibuan, Malayu. S. P. 2012. Manajeman Sumber Daya Manusia. Edisi Revisi. Jakarta: PT Bumi Aksara.

Kasmir. 2016. Manajemen Sumber Daya Manusia (Teori Dan Praktik). Cetakan Ke-1 Jakarta : PT. Raja Grafindo Persada.

Mangkunegara, Anwar Prabu. 2006. Manajemen Sumber Daya Manusia Perusahaan. Bandung: PT. Remaja Rosdakarya.

------- 2011. Perencanaan dan Pengembangan Sumber Daya Manusia. Bandung: PT. Refika Aditama.

Martoyo, Susilo. 2000. Manajemen Sumber Daya Manusia. Edisi Keempat Yogyakarta : BPFE-Yogyakarta.

Nasution, M.N. 2005. Manajeman Mutu Terpadu: Total Quality Managemant. Bogor: Ghalia Indonesia.

Noor, Nasyadizi Nilamsar. 2016. Pengaruh Stres Kerja Dan Kepuasan Kerja Terhadap Kinerja Karyawan (Studi Pada Karyawan Pt Jasaraharja Persero) Cabangjawatimur Di Surabaya). Jurnal Administrasi Bisnis, Vol. 31, No. 1.

Robbins, Stphen P. 2003. Perilaku Organisasi. Jilid-1. Edisi Indonesia. Jakarta: PT Indeks.

-------. 2007. Perilaku Organisasi. Edisi ke-10. Jakarta: PT Indeks.

Sunyoto, Danang. 2012. Teori, Kuesioner dan Analisis Data Manajemen Sumber Daya Manusia. Cetakan 1 Yogyakarta : PT. Buku Seru.




DOI: http://dx.doi.org/10.23887/ijssb.v3i2.17582

Refbacks

  • There are currently no refbacks.


Copyright (c) 2019 International Journal of Social Science and Business

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.


International Journal of Social Science and Business (IJSSB) indexed by:

 Crossref                 Akreditasi SINTA     




Creative Commons License

International Journal of Social Science and Business is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.