Enhancement of Organizational Culture and Employee Performance Through Employee Engagement and Organizational Citizenship Behavior

Dina Prasetyaningrum

doi:10.23887/ijssb.v7i3.58122

Authors

Dina Prasetyaningrum Universitas Widyatama Bandung, Bandung, Indonesia

DOI:

https://doi.org/10.23887/ijssb.v7i3.58122

Keywords:

Employee Engagement, Organization Citizenship Behaviour, Organizational Culture, Employee Performance

Abstract

This study aims to investigate the influence of employee engagement and organizational citizenship behavior on organizational culture and employee performance in the production division of PT. Wahana Kasih Mulia Kedungreja Cilacap. The problem behind this study is the importance of understanding the factors that influence organizational culture and employee performance in the context of the company's production division. The type of research used is quantitative research. The research sample consisted of 98 employees of the production division of PT. Wahana Kasih Mulia Kedungreja surveyed. The method of data collection used is the distribution of questionnaires to respondents, who are employees of the company's production division. Data analysis is carried out using statistical methods. The results showed that organizational citizenship behavior and employee engagement had a significant influence on organizational culture and employee performance in the production division of PT. Wahana Kasih Mulia Kedungreja. The conclusion of this study is that these factors play an important role in shaping a positive organizational culture and improving employee performance. The implication of this finding is the need for companies to manage employee engagement and organizational citizenship behavior effectively to improve organizational culture and employee performance in the production division.

References

Ainanur, A., & Tirtayasa, S. (2018). Pengaruh Budaya Organisasi, Kompetensi dan Motivasi Terhadap Kinerja Karyawan. Maneggio: Jurnal Ilmiah Magister Manajemen, 1(1), 1–14. https://doi.org/10.30596/maneggio.v1i1.2234. DOI: https://doi.org/10.30596/maneggio.v1i1.2234

Al-Sada, M., Al-Esmael, B., & Faisal, M. N. (2018). Influence of organizational culture and leadership style on employee satisfaction, commitment and motivation in the educational sector in Qatar. EuroMed Journal of Business, 12(2), 163–188. https://doi.org/10.1108/EMJB-02-2016-0003. DOI: https://doi.org/10.1108/EMJB-02-2016-0003

Ancarani, A., Arcidiacono, F., Mauro, C. D., & Giammanco, M. D. (2021). Promoting work engagement in public administrations: the role of middle managers’ leadership. Public Management Review, 23(8), 1234–1263. https://doi.org/10.1080/14719037.2020.1763072. DOI: https://doi.org/10.1080/14719037.2020.1763072

Baluyos, G. R., Rivera, H. L., & Baluyos, E. L. (2019). Teachers’ job satisfaction and work performance. Open Journal of Social Sciences, 7(8), 206–221. https://doi.org/10.4236/jss.2019.78015. DOI: https://doi.org/10.4236/jss.2019.78015

Barrena-Martinez, J., López-Fernández, M., & Romero-Fernández, P. M. (2019). The link between socially responsible human resource management and intellectual capital. Corporate Social Responsibility and Environmental Management, 26(1), 71–81. https://doi.org/10.1002/csr.1658. DOI: https://doi.org/10.1002/csr.1658

Bedarkar, M., & Pandita, D. (2014). A Study on the Drivers of Employee Engagement Impacting Employee Performance. Procedia-Social and Behavioral Sciences, 133, 106–115. https://doi.org/10.1016/j.sbspro.2014.04.174. DOI: https://doi.org/10.1016/j.sbspro.2014.04.174

Belwalkar, S., Vohra, V., & Pandey, A. (2018). The relationship between workplace spirituality, job satisfaction and organizational citizenship behaviors – an empirical study. Social Responsibility Journal, 14(2), 410–430. https://doi.org/10.1108/SRJ-05-2016-0096. DOI: https://doi.org/10.1108/SRJ-05-2016-0096

Chatman, J. A., & O’Reilly, C. A. (2016). Organizational Culture Assessment Questionnaire. Research in Organizational Behavior, 36, 199–224. https://doi.org/10.1016/j.riob.2016.11.004. DOI: https://doi.org/10.1016/j.riob.2016.11.004

Darmawan, D. (2022). Motivasi, kemampuan, pengalaman, keterlibatan, kedisiplinan sebagai faktor internal karyawan dan pembentukan kinerja karyawan. Jurnal Ilmiah Satyagraha, 5(1), 18–29. https://doi.org/10.47532/jis.v5i1.345.

Dubbelt, L., Demerouti, E., & Rispens, S. (2019). The value of job crafting for work engagement, task performance, and career satisfaction: longitudinal and quasi-experimental evidence. European Journal of Work and Organizational Psychology, 28(3), 300–314. https://doi.org/10.1080/1359432X.2019.1576632. DOI: https://doi.org/10.1080/1359432X.2019.1576632

Faturahman, B. M. (2018). Kepemimpinan dalam budaya organisasi. Madani Jurnal Politik Dan Sosial Kemasyarakatan, 10(1), 1–11. https://doi.org/10.52166/madani.v10i1.186. DOI: https://doi.org/10.52166/madani.v11i3.1717

Haedar, C. S., Sendow, G. M., & Kawet, R. (2021). Pengaruh Employee Engagement, Beban Kerja dan Kepuasan Kerja Terhadap Kinerja Karyawan Di Pt Pegadaian (Persero) Kantor Wilayah V Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 9(3). https://doi.org/10.35794/emba.v9i3.34527.

Hajiali, I., Kessi, A. M. F., Budiandriani, B., Prihatin, E., & Sufri, M. M. (2022). Determination of Work Motivation, Leadership Style, Employee Competence on Job Satisfaction and Employee Performance. Golden Ratio of Human Resource Management, 2(1), 57–69. https://doi.org/10.52970/grhrm.v2i1.160. DOI: https://doi.org/10.52970/grhrm.v2i1.160

Hakim, L. (2016). Budaya Organisasi Islami Sebagai Upaya Meningkatkan Kinerja. Iqtishadia, 9(1). https://doi.org/10.21043/iqtishadia.v9i1.955.

Hendri, M. I. (2019). The mediation effect of job satisfaction and organizational commitment on the organizational learning effect of the employee performance. International Journal of Productivity and Performance Management, 68(7), 1208–1234. https://doi.org/10.1108/IJPPM-05-2018-0174. DOI: https://doi.org/10.1108/IJPPM-05-2018-0174

Kessi, A. M. F., & Dewi, R. (2023). Meningkatkan Kinerja Karyawan Melalui Budaya Organisasi, Kepuasan dan Etos Kerja (Studi Kasus Perusahaan Tour and Travel). Jesya (Jurnal Ekonomi Dan Ekonomi Syariah), 6(2), 2167–2176. https://doi.org/10.36778/jesya.v6i2.1260. DOI: https://doi.org/10.36778/jesya.v6i2.1260

Lee, Y. K., Kim, S., & Kim, S. Y. (2014). The Impact of Internal Branding on Employee Engagement and Outcome Variables in the Hotel Industry. Asia Pacific Journal of Tourism Research, 19(12), 1359–1380. https://doi.org/10.1080/10941665.2013.863790. DOI: https://doi.org/10.1080/10941665.2013.863790

Meng, J., & Berger, B. K. (2019). The impact of organizational culture and leadership performance on PR professionals’ job satisfaction: Testing the joint mediating effects of engagement and trust. Public Relations Review, 45(1), 64–75. https://doi.org/10.1016/j.pubrev.2018.11.002. DOI: https://doi.org/10.1016/j.pubrev.2018.11.002

Munir, M., & Arifin, S. (2021). Organizational Culture and Impact on Improving Employee Performance. Journal of Social Science Studies (JOS3), 1(2), 65–68. https://doi.org/10.56348/jos3.v1i2.15. DOI: https://doi.org/10.56348/jos3.v1i2.15

Noercahyo, U. S., Maarif, M. S., & Sumertajaya, I. M. (2021). The role of employee engagement on job satisfaction and its effect on organizational performance. Jurnal Aplikasi Manajemen, 19(2), 296–309. https://doi.org/10.21776/ub.jam.2021.019.02.06. DOI: https://doi.org/10.21776/ub.jam.2021.019.02.06

Osborne, S., & Hammoud, M. S. (2017). Effective employee engagement in the workplace. International Journal of Applied Management and Technology, 16(1), 4. https://doi.org/10.5590/IJAMT.2017.16.1.04. DOI: https://doi.org/10.5590/IJAMT.2017.16.1.04

Pawirosumarto, S., Sarjana, P. K., & Gunawan, R. (2017). The effect of work environment, leadership style, and organizational culture towards job satisfaction and its implication towards employee performance in Parador Hotels and Resorts, Indonesia. International Journal of Law and Management, 59(6), 1337–1358. https://doi.org/10.1108/IJLMA-10-2016-0085. DOI: https://doi.org/10.1108/IJLMA-10-2016-0085

Prasetyo, E. T., & Marlina, P. (2019). Pengaruh Disiplin Kerja dan Kepuasan Kerja Terhadap Kinerja Karyawan. Jurnal Inspirasi Bisnis Dan Manajemen, 3(1), 21–30. https://doi.org/10.33603/jibm.v3i1.2080. DOI: https://doi.org/10.33603/jibm.v3i1.2080

Rihardi, E. L. (2021). Pengembangan Manajemen Sumber Daya Manusia Sebagai Sebuah Keunggulan Kompetitif Pada Industri Pariwisata Dan Perhotelan. Komitmen: Jurnal Ilmiah Manajemen, 2(1), 10–20. https://doi.org/10.15575/jim.v2i1.12474.g5496. DOI: https://doi.org/10.15575/jim.v2i1.12474

Rita, M., Randa Payangan, O., Rante, Y., Tuhumena, R., & Erari, A. (2018). Moderating effect of organizational citizenship behavior on the effect of organizational commitment, transformational leadership and work motivation on employee performance. International Journal of Law and Management, 60(4), 953–964. https://doi.org/10.1108/IJLMA-03-2017-0026. DOI: https://doi.org/10.1108/IJLMA-03-2017-0026

Said, M., Yusuf, A. A., & Awaluddin, R. (2021). Pengaruh Komitmen Organisasi dan Organizational Citizenship Behavior Terhadap Kinerja Karyawan (Studi Pada PT. PLN (Persero) Area Sidoarjo). MASTER: Jurnal Manajemen Strategik Kewirausahaan, 1(2), 185–192. https://doi.org/10.37366/master.v1i2.229. DOI: https://doi.org/10.37366/master.v1i2.229

Sirait, L., Junaedi, A. T., Purwati, A. A., & Deli, M. M. (2022). Leadership Style, Motivation, and Organizational Culture on Job Satisfaction and Teacher Performance. Journal of Applied Business and Technology, 3(2), 115–129. https://doi.org/10.35145/jabt.v3i2.94. DOI: https://doi.org/10.35145/jabt.v3i2.94

Sugiyono, P. D. (2019). MetodePenelitian Kuantitatif, Kualitatif dan R&D. Bandung: PT Alfabet. In Sugiyono. Remaja Rosdakarya. https://doi.org/10.1017/CBO9781107415324.004. DOI: https://doi.org/10.1017/CBO9781107415324.004

Suhartini, S., & Sayekti, L. N. (2022). Work Life Balance Dan Work Engagement: Dampaknya Terhadap Kepuasan Kerja Dan Kinerja Karyawan. Jurnal Aplikasi Bisnis, 19(1). https://doi.org/10.20885/jabis.vol19.iss1.art2. DOI: https://doi.org/10.20885/jabis.vol19.iss1.art2

Supriyati, & Wijono. (2021). Organizational Culture with Transformational Leadership Style on Production Supervision at PT Diamondfit Garment Indonesia. JPAI (Journal of Psychology and Instruction), 5(2), 43–49. https://doi.org/10.23887/jpai.v5i2.38858. DOI: https://doi.org/10.23887/jpai.v5i2.38858

Valmohammadi, C., & Roshanzamir, S. (2015). The guidelines of improvement: Relations among organizational culture, TQM and performance. International Journal of Production Economics, 164, 167–178. https://doi.org/10.1016/j.ijpe.2014.12.028. DOI: https://doi.org/10.1016/j.ijpe.2014.12.028

Vu, T. V. (2022). Perceived socially responsible HRM, employee organizational identification, and job performance: the moderating effect of perceived organizational response to a global crisis. Heliyon, 8(11). https://doi.org/10.1016/j.heliyon.2022.e11563. DOI: https://doi.org/10.1016/j.heliyon.2022.e11563

Wahyudi, W. D., & Tupti, Z. (2019). Pengaruh Budaya Organisasi, Motivasi dan Kepuasan Kerja Terhadap Kinerja. Maneggio: Jurnal Ilmiah Magister Manajemen, 2(1), 31–44. https://doi.org/10.30596/maneggio.v2i1.3363. DOI: https://doi.org/10.30596/maneggio.v2i1.3363