SUSRIYANTI; KRISNA , N. L. .; LUSIANA. Service Quality of Brady Cronin, E-SQ, and E-CRM Models in Building Loyalty Through Nagari Bank Customer Commitment in Padang City. International Journal of Social Science and Business, [S. l.], v. 7, n. 2, p. 454–465, 2022. DOI: 10.23887/ijssb.v7i1.52995. Disponível em: https://ejournal.undiksha.ac.id/index.php/IJSSB/article/view/52995. Acesso em: 22 may. 2024.