Pratondo, Katon, dan Zaid Zaid. “Customer Loyalty During Pandemic: Understanding Loyalty Through the Lens of Online Ride Hailing Service Quality”. International Journal of Social Science and Business 5, no. 1 (Maret 15, 2021): 69–75. Diakses Juli 17, 2024. https://ejournal.undiksha.ac.id/index.php/IJSSB/article/view/30933.