EVALUASI SISTEM INFORMASI PERPUSTAKAAN UNIVERSITAS PENDIDIKAN GANESHA PADA ASPEK USABILITY DENGAN METODE USER EXPERIENCE QUESTIONNAIRE, HEURISTIC EVALUATION DAN THINK ALOUD
User Experience
DOI:
https://doi.org/10.23887/jptkundiksha.v21i1.66978Abstract
The Ganesha University of Education Library uses the INLISLite 3.1 application to facilitate library services and management. The application helps the library monitor the availability of books, new book lists, book borrowing, and book returning. This research was conducted in order to evaluate the usability of the application to determine the level of effectiveness, errors, and user satisfaction by evaluating responses to the system using the User Experience Questionnaire (UEQ). The response test results are evaluated by the Heuristic Evaluation method and the Think Aloud method. Then data analysis is carried out so that it will produce qualitative and quantitative data. Qualitative data based on evaluation with the Heuristic Evaluation Method and Think Aloud Method on end users, and quantitative data based on user response testing. The UEQ results for 25 users state that the clarity and novelty aspects get above average results, which means 25% of dataset products are considered better while the other 50% of products are considered worse. Then for the aspects of Attractiveness, Efficiency, Accuracy, and Stimulation got good results, which means 10% of dataset products are considered better while 75% of other products are considered worse. The results of the Heuristic Evaluation conducted by three expert evaluators showed that there were no problems that had the highest serverity rating that needed to be fixed immediately. There are only two minor problems and eight cosmetic problems. The results of Think Aloud on 10 users revealed problems that on average experience the same problems in their use. The data that has been obtained from the three methods will later be used as a reference for application improvement recommendations in the form of wireframes.
Keywords: Usability INLISLite 3.1, User experience Questionnaire (UEQ), Heuristic Evaluation, Think Aloud, end user, saverty rating, wireframe.
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