ANALISIS EVALUASI SISTEM INFORMASI KEMAJUAN AKADEMIK (SISKA-NG) MOBILE BERDASARKAN STANDAR ISO 25010 SERTA PENGUKURAN TINGKAT KEPUASAN PENGGUNA MENGGUNAKAN METODE END USER COMPUTING SATISFACTION (EUCS)

Authors

  • Anak Agung Candra Widyaningsih Universitas Pendidikan Ganesha
  • Ni Made Rai Arini Permatasari Universitas Pendidikan Ganesha
  • Muhammad Alwan Nursuhaida
  • I Made Agus Oka Gunawan Universitas Tabanan
  • Gede Indrawan Universitas Pendidikan Ganesha

DOI:

https://doi.org/10.23887/jptkundiksha.v22i1.85947

Keywords:

SIsKA-NG, EUCS, ISO 25010, Aplikasi Mobile

Abstract

Penggunaan teknologi mobile phone telah menjadi alternatif utama dalam penyampaian informasi, termasuk di bidang akademik. Aplikasi Sistem Informasi Kemajuan Akademik (SIsKA) berbasis Android yang dikembangkan oleh Program Studi Ilmu Komputer Universitas Pendidikan Ganesha membantu pengelolaan kemajuan akademik mahasiswa. Penelitian ini mengukur kualitas aplikasi menggunakan ISO 25010 dan kepuasan pengguna dengan metode End User Computing Satisfaction (EUCS). Hasil menunjukkan bahwa SIsKA-NG Mobile memenuhi standar ISO 25010, dengan aspek functional suitability mencapai 100%. Aspek usability menunjukkan aplikasi memiliki learnability, efficiency, memorability, dan satisfaction dengan kategori baik. Performance efficiency menghasilkan waktu respons rata-rata 2,67 detik, dan aspek compatibility mencapai 100%. Berdasarkan EUCS, 64% responden menyatakan aplikasi memenuhi kebutuhan informasi dengan konten yang lengkap dan akurat. Sebanyak 57% responden menyukai desain antarmuka aplikasi, dan 59% merasa mudah digunakan. Sebanyak 64% responden menyatakan aplikasi cepat diunduh dan tidak memerlukan banyak ruang penyimpanan. Penelitian ini memberikan panduan untuk pengembangan aplikasi agar lebih optimal dalam memenuhi kebutuhan pengguna.

References

M. Mukhtar, S. Sudarmi, M. Wahyudi, and B. Burmansah, “The information system development based on knowledge management in higher education institution,” International Journal of Higher Education, vol. 9, no. 3, pp. 98–108, 2020, doi: 10.5430/ijhe.v9n3p98.

I. Kurniawan, Y. T. Ardianto, and S. Hidayatullah, “The Effect Of The Information System Quality, Service Quality, And User Satisfaction On Academic Information System User Loyalty,” INTERNATIONAL JOURNAL OF SCIENTIFIC & TECHNOLOGY RESEARCH, vol. 10, p. 5, 2021, [Online]. Available: www.ijstr.org

U. Osita-Ejikeme, “Evaluation of Information Systems: a Review,” | www.ijaar.org Journal International Journal of Advanced Academic Research |, vol. 7, no. 6, pp. 2488–9849, 2021, doi: 10.46654/ij.24889849.

S. Sarwosri, S. Rochimah, U. Laili Yuhana, and S. Balqis Hidayat, “Software Quality Measurement for Functional Suitability, Performance Efficiency, and Reliability Characteristics Using Analytical Hierarchy Process,” JOIV : International Journal on Informatics Visualization, vol. 7, no. 4, p. 2421, Dec. 2023, doi: 10.62527/joiv.7.4.2441.

N. A. O. Saputri and A. Alvin, “Measurement of User Satisfaction Level in the Bina Darma Information Systems Study Program Portal Using End User Computing Satisfaction Method,” Journal of Information Systems and Informatics, vol. 2, no. 1, pp. 154–162, Mar. 2020, doi: 10.33557/journalisi.v2i1.43.

M. D. Mulyawan, I. N. S. Kumara, I. B. A. Swamardika, and K. O. Saputra, “Kualitas Sistem Informasi Berdasarkan ISO/IEC 25010: Literature Review,” Majalah Ilmiah Teknologi Elektro, vol. 20, no. 1, p. 15, Mar. 2021, doi: 10.24843/mite.2021.v20i01.p02.

S. Lusiani and E. Princes, “Evaluating the Effectiveness of Mobile JKN Application in Indonesia: A User-Centric Approach Using the ISO 25010 Quality Model,” Journal of Logistics, Informatics and Service Science, vol. 11, no. 10, Sep. 2024, doi: 10.33168/JLISS.2024.1028.

N. A. Hidayah, E. Fetrina, and A. Z. Taufan, “Model Satisfaction Users Measurement of Academic Information System Using End-User Computing Satisfaction (EUCS) Method,” Applied Information System and Management (AISM), vol. 3, no. 2, pp. 119–123, Oct. 2020, doi: 10.15408/aism.v3i2.14516.

L. R. Kalankesh, Z. Nasiry, R. Fein, and S. Damanabi, “Factors Influencing User Satisfaction with Information Systems: A Systematic Review,” Galen Medical Journal, vol. 9, p. e1686, Jun. 2020, doi: 10.31661/gmj.v9i0.1686.

G. Indrawan, I. M. A. O. Gunawan, and Sariyasa, “The usability evaluation of academic progress information system (SISKA-NG),” Advances in Science, Technology and Engineering Systems, vol. 5, no. 2, pp. 460–468, Apr. 2020, doi: 10.25046/aj050259.

G. Indrawan et al., “SIsKA: Mobile Based Academic Progress Information System,” no. May 2018, 2017, doi: 10.2991/icirad-17.2017.24.

I. M. A. O. Gunawan, G. Indrawan, and S. Sariyasa, “Pengembangan Sistem Informasi Kemajuan Akademik Menggunakan Model Incremental Berbasis Evaluasi Usability Dan White Box Testing,” SINTECH (Science and Information Technology) Journal, vol. 4, no. 1, pp. 67–78, 2021, doi: 10.31598/sintechjournal.v4i1.661.

I. M. S. Sandhiyasa, I. Indrawan, and I. G. A. Gunadi, “Jurnal Ilmu Komputer Indonesia ( JIK ) Vol : 5 , No . 2 , November 2020 ISSN ( Print ): 2615-2703 , ISSN ( Online ): 2615-2711 Analisis Komparasi Algoritma Sorting Antara Metode Brute Force dengan Divide and Conquer Jurnal Ilmu Komputer Indonesia ( JIK ),” Jurnal Ilmu Komputer Indonesia, vol. 5, no. 2, pp. 1–13, 2020.

M. A. Sugandi and R. M. N. Halim, “Analisis End-User Computing Satisfaction (Eucs) Pada Aplikasi Mobile Universitas BiSugandi, M. A., & Halim, R. M. N. (2020). Analisis End-User Computing Satisfaction (Eucs) Pada Aplikasi Mobile Universitas Bina Darma. Sistemasi, 9(1), 143. https://doi.org,” Sistemasi, vol. 9, no. 1, p. 143, 2020.

H. S. Suparto and R. H. Dai, “Evaluasi Kualitas Sistem Informasi Pengukuran Prestasi Kerja Berdasarkan ISO/IEC 25010,” Jambura Journal of Informatics, vol. 3, no. 2, pp. 109–120, 2021, doi: 10.37905/jji.v3i2.11744.

S. Riyanto and A. A. Hatmawan, Metode Riset Penelitian Kuantitatif Penelitian di Bidang Manajemen, Teknik, Pendidikan dan Eksperimen, Cetakan 1. Yogyakarta : Deepublish, 2020.

Sugiyono, Metode Penelitian Pendidikan Pendekatan Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta, 2013.

G. Indrawan, I. M. A. O. Gunawan, and Sariyasa, “The usability evaluation of academic progress information system (SISKA-NG),” Advances in Science, Technology and Engineering Systems, vol. 5, no. 2, pp. 460–468, Apr. 2020, doi: 10.25046/aj050259.

I. Made et al., “Evaluasi Sistem Informasi Kemajuan Akademik (SIsKA-NG) Mobile Menggunakan Metode Heuristic Evaluation, System Usability Scale, dan Concurrent Think Aloud,” Jurnal Ilmu Komputer Indonesia(JIK), vol. 5, no. 2, 2020.

Downloads

Published

2025-01-30

Issue

Vol. 22 No. 1 (2025): Edisi Januari 2025

Section

JPTK

License

Authors who publish with the JPTK agree to the following terms:
  1. Authors retain copyright and grant the journal the right of first publication with the work simultaneously licensed under a Creative Commons Attribution License (CC BY-SA 4.0) that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work. (See The Effect of Open Access)