Hakim, V. F. and Riana, D. (2024) “Analysis of User Complaints for Telecommunication Brands on X (Twitter) using IndoBERT and Deep Learning”, Jurnal Nasional Pendidikan Teknik Informatika : JANAPATI, 13(2), pp. 270–279. doi: 10.23887/janapati.v13i2.76497.