IMPLEMENTASI KETENTUAN PRODUCT LIABILITY TERHADAP KONSUMEN JASA PENGIRIMAN BARANG (STUDI KASUS DI PT. TIKI JALUR NUGRAHA EKAKURIR (JNE) CABANG SINGARAJA)

Authors

  • I Gst A.A Sintiana Dewi Program Studi Ilmu Hukum Universitas Pendidikan Ganesha Singaraja, Indonesia
  • Ketut Sudiatmaka Program Studi Ilmu Hukum Universitas Pendidikan Ganesha Singaraja, Indonesia
  • Dewa Gede Sudika Mangku Program Studi Ilmu Hukum Universitas Pendidikan Ganesha Singaraja, Indonesia

DOI:

https://doi.org/10.23887/jatayu.v3i1.28832

Keywords:

Product Liability, jasa pengiriman barang.

Abstract

Penelitian ini bertujuan untuk (1) mengetahui bentuk tanggung jawab perusahaan jasa pengiriman PT. Tiki JNE terhadap konsumen yang mengalami kerugian serta (2) mengetahui dan menganalisa implementasi ketentuan product liability terhadap konsumen pengguna jasa pengiriman barang PT. Tiki JNE Cabang Singaraja. Jenis penelitian yang digunakan adalah penelitian hukum empiris yang bersifat deskriptif. Penentuan sampel yang digunakan adalah non probability sampling dengan bentuk snowball sampling yakni penarikan sampel yang didasarkan pada penunjukan atau rekomendasi dari sampel sebelumnya, tidak ada ketentuan yang pasti dalam bentuk angka maupun persentase mengenai jumlah sampel yang akan diteliti, besarnya jumlah sampel yang diteliti didasarkan atas titik jenuh. Pengolahan data dan analisa data dilakukan secara deskriptif kualitatif. Berdasarkan penelitian ini dapat diketahui bahwa bentuk tanggung jawab PT. Tiki JNE terhadap konsumen yang mengalami kerugian telah sesuai dengan ketentuan product liability yang tercantum dalam Pasal 19 UUPK, namun ketentuan Product Liability tidak terimplementasi dikarenakan lemahnya pengawasan yang dilakukan oleh aparatur penegak hukum, kurangnya sarana dan prasarana pendukung penegakan hukum, minimnya pengetahuan masyarakat mengenai keberadaan ketentuan Product Liability serta rendahnya kesadaran masyarakat akan hak-hak yang dimilikinya sebagai konsumen.

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Published

2020-09-25

Issue

Vol. 3 No. 1 (2020): Maret, Jurnal Komunitas Yustisia

Section

Articles

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