PERLINDUNGAN KONSUMEN JASA PARKIR DI KABUPATEN BADUNG TERKAIT PENCANTUMAN KLAUSULA EKSONERASI DITINJAU BERDASARKAN UNDANG NOMOR 8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN

Authors

  • Putu Eka Mas Adipa Putra Program Studi Ilmu Hukum Universitas Pendidikan Ganesha Singaraja, Indonesia
  • Ni Ketut Sari Adnyani Program Studi Ilmu Hukum Universitas Pendidikan Ganesha Singaraja, Indonesia
  • Si Ngurah Ardhya Program Studi Ilmu Hukum Universitas Pendidikan Ganesha Singaraja, Indonesia

DOI:

https://doi.org/10.23887/jatayu.v4i2.38140

Abstract

Penelitian ini bertujuan untuk mengetahui : (1) Faktor yang mempengaruhi penggunaan klausula baku yang mengandung eksonerasi yang menyatakan pengalihan tanggung jawab pada konsumen oleh pelaku usaha jasa parkir di Kabupaten Badung, (2) tanggung jawab pelaku usaha dan upaya hukum yang dapat di tempuh konsumen jasa parkir terhadap kerugian yang diderita di Kabupaten Badung. Jenis penelitian yang digunakan yaitu penelitian hukum empiris. Penelitian ini dilakukan di wilayah Kabupaten Badung. Teknik yang digunakan dalam penelitian ini adalah teknik non probability sampling dengan cara yang digunakan dalam menentukan subjek penelitian adalah dengan teknik purposive sampling. Untuk teknik pengolahan dan analisis data, menggunakan cara kualitatif. Hasil penelitian menunjukkan bahwa masih banyaknya beredar karcis parkir yang mencantumkan klausula eksonerasi yang bertentangan dengan ketentuan Undang-Undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen. Adanya keunggulan secara ekonomis dan psikologis menjadi salah satu faktor pencantuman klausula eksonerasi. Terkait tanggung jawab adanya pembatasan tanggung jawab dari pelaku usaha serta dalam menyelesaikan sengketa lebih mengedepankan penyelesaian sengketa secara non litigasi

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Published

2021-08-20

Issue

Vol. 4 No. 2 (2021): Agustus, Jurnal Komunitas Yustisia

Section

Articles

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