Pengukuran Tingkat Manajemen Mutu Berdasarkan ISO 9001:2008 pada Perusahaan Teknologi, Informasi, dan Komunikasi

Authors

  • Ni Wayan Sri Ariyani Program Magister Teknik Elektro, Fakultas Teknik Universitas Udayana
  • Made Sudarma Universitas Udayana
  • IGAM Yoga Mahaputra

DOI:

https://doi.org/10.23887/janapati.v10i1.31281

Keywords:

Audit Internal, ISO 9001, 2008, Kepuasan, Penjualan, Manajemen Mutu

Abstract

Manajemen mutu diperlukan perusahaan untuk memastikan kualitas layanan dalam rangka meningkatkan kepuasan pelanggan. Salah satu standar manajemen mutu adalah ISO 9001:2008.  Audit manajemen mutu internal dengan meninjau sejauh mana klausul ISO 9001:2008 telah diterapkan pada perusahaan diperlukan untuk dapat mencegah ketidaksesuaian pada tahapan kerja dan menginisiasi perbaikannya. Penelitian ini dilakukan pada perusahaan yang bergerak dalam bidang penjualan peralatan teknologi informasi dan komunikasi, PT Baliyoni Saguna. Penelitian dilakukan dengan melihat tingkat persetujuan responden terhadap pernyataan dan pertanyaan pada klausul ISO 9001:2008 yang disampaikan melalui kuesioner dengan menggunakan skala likert. Hasil penelitian menunjukkan bahwa penerapan manajemen mutu pada klausul 4 sampai dengan 8 masing-masing adalah 50,15%, 49,83%, 52,81%, 50,47%, dan 49,87%. Hasil rata-rata penerapan manajemen mutu adalah sebesar 50,62 persen. Skor tersebut menunjukkan bahwa PT. Baliyoni Saguna sudah memiliki sistem, ada bentuk, sudah diimplementasikan namun dokumentasi kurang lengkap.

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Published

2021-04-28

How to Cite

Ariyani, N. W. S., Sudarma, M., & Mahaputra, I. Y. (2021). Pengukuran Tingkat Manajemen Mutu Berdasarkan ISO 9001:2008 pada Perusahaan Teknologi, Informasi, dan Komunikasi. Jurnal Nasional Pendidikan Teknik Informatika : JANAPATI, 10(1), 46–56. https://doi.org/10.23887/janapati.v10i1.31281

Issue

Vol. 10 No. 1 (2021)

Section

Articles

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