Investigating The Zoom Application as A Video Conferencing Platform in The Online Learning Process Based on Teacher's Perception


  • Gede Rasben Dantes Universitas Pendidikan Ganesha
  • Ira Putri Audina Universitas Pendidikan Ganesha
  • Ni Putu Era Marsakawati Universitas Pendidikan Ganesha
  • Ni Komang Arie Suwastini Universitas Pendidikan Ganesha



Coronavirus, teachers’ perception, teaching medium, Zoom platform


The use of the Zoom platform is one solution in supporting the implementation of online learning, which still has advantages and disadvantages in its application and utilization. This study explores teachers' perceptions about using this platform and its advantages and disadvantages in teaching and learning. This research was qualitative, following the Model of Qualitative Data Analysis by Miles, Huberman, and Saldaña (2014). The data were collected through open-ended questionnaires through Google Form, involving 12 foreign language teachers. The study revealed that teachers found Zoom very useful in teaching and learning, especially during this pandemic period in delivering and explaining learning materials because Zoom provides various helpful features that support foreign language learning. Teachers perceived Zoom as an effective platform to facilitate online learning. However, teachers also admitted several challenges in using Zoom in their foreign language teachings, such as unstable connection, expensive internet credit, and time limitations.


Minister of Education and Culture Indonesia, “Pelaksanaan kebijakan pendidikan dalam masa darurat penyebaran Coronavirus Disease.” Indonesia, 2020, [Online]. Available:

S. Shaw, Zoom User manual for beginners : A step by step guide to using Zoom for video conferencing, virtual meetings, webinars and live stream; Including illustrative screenshot, security tips and Tricks. Independently Published, 2020.

S. F. Nisa and A. S. Nugraheni, “Implementation of Google Classroom and Audiovisual Media Utilization in Sixth Grade Indonesian Language Online Learning,” EduBasic J. J. Pendidik. Dasar, vol. 3, no. 1, pp. 78–87, 2021.

L. P. Dinh and T. T. Nguyen, “Pandemic, social distancing, and social work education: students’ satisfaction with online education in Vietnam,” Soc. Work Educ., vol. 39, no. 8, pp. 1074–1083, 2020, doi: 10.1080/02615479.2020.1823365.

N. Nartiningrum and A. Nugroho, “Online Learning amidst Global Pandemic: EFL Students’ Challenges, Suggestions, and Needed Materials,” ENGLISH Fr. Acad. J. English Lang. Educ., vol. 4, no. 2, p. 115, 2020, doi: 10.29240/ef.v4i2.1494.

K. Syauqi, S. Munadi, and M. B. Triyono, “Students’ perceptions toward vocational education on online learning during the COVID-19 pandemic,” Int. J. Eval. Res. Educ., vol. 9, no. 4, pp. 881–886, 2020, doi: 10.11591/ijere.v9i4.20766.

C. T. Murniati and R. Sanjaya, “Students as Producers: A Case Study of Technology-Based Projects,” Celt A J. Cult. English Lang. Teach. Lit., vol. 17, no. 2, p. 121, 2017, doi: 10.24167/celt.v17i2.1173.

K. Woods, M. Gomez, and M. G. Arnold, “Using Social Media as a Tool for Learning in Higher Education,” Int. J. Web-Based Learn. Teach. Technol., vol. 14, no. 3, pp. 1–14, 2019, doi: 10.4018/ijwltt.2019070101.

N. P. A. Pratiwi, N. P. L. Nariyati, and S. Sudirman, “EFL pre-service teachers’ perception toward the use of mobile assisted language learning in teaching English,” Int. J. Lang. Educ., vol. 4, no. 1, pp. 38–47, 2020, doi: 10.26858/ijole.v4i2.10052.

H. Yulia, “Online Learning to Prevent the Spread of Pandemic Corona Virus in Indonesia,” ETERNAL (English Teach. Journal), vol. 11, no. 1, pp. 48–56, 2020, doi: 10.26877/eternal.v11i1.6068.

Rasmitadila et al., “The perceptions of primary school teachers of online learning during the COVID-19 pandemic period : A Case study in Indonesia,” J. Ethn. Cult. Stud., vol. 7, no. 2, pp. 90–109, 2020.

F. Martin, B. Stamper, and C. Flowers, “Examining student perception of readiness for online learning: Importance and confidence,” Online Learn. J., vol. 24, no. 2, pp. 38–58, 2020, doi: 10.24059/olj.v24i2.2053.

C. B. Mpungose, “Emergent transition from face-to-face to online learning in a South African University in the context of the Coronavirus pandemic,” Humanit. Soc. Sci. Commun., vol. 7, no. 1, 2020, doi: 10.1057/s41599-020-00603-x.

N. K. A. Suwastini, I. M. D. Nalantha, and G. R. Dantes, “The Effectiveness of Google Classroom Media in Teaching English for Tourism at a Tourism and Business Institute,” IJEE (Indonesian J. English Educ., vol. 8, no. 2, 2021, doi: 10.15408/ijee.v8i2.21932.

K. E. Dwiyanti and N. K. A. Suwastini, “Assessment for writing skills in online learning,” Ling. Sci., vol. 28, no. 1, pp. 8–19, 2021, [Online]. Available:

N. P. D. Ersani, N. K. A. Suwastini, N. N. Padmadewi, and L. P. Artini, “Schemes of scaffolding in online education,” Retorika J. Ilmu Bhs., vol. 7, no. 1, pp. 10–18, 2021, doi:

G. R. Dantes et al., “Evaluation of e-learning as a learning agent,” Int. J. Innov. Learn., vol. 25, no. 4, pp. 451–464, 2019, doi: 10.1504/IJIL.2019.099989.

N. K. Suarni and G. R. Dantes, “Implementasi Dynamic Intelectual Learning (DDIL) sebagai salah satu adaptive Learning Model (The implementation of Dynamic Intelectual Learning (DIL) as an adaptive learning model),” JST (Jurnal Sains dan Teknol., vol. 1, no. 1, pp. 19–34, 2012, doi: 10.23887/jst-undiksha.v1i1.6020.

A. Rosyada and H. Sundari, “Learning from home environment: Academic writing course for efl undergraduates through google classroom application,” Stud. English Lang. Educ., vol. 8, no. 2, 2021, doi: 10.24815/siele.v8i2.18374.

N. K. Citrawati, N. K. A. Suwastini, I. G. A. S. R. Jayantini, N. N. Artini, and G. R. Dantes, “Telegram as Social Networking Service (SNS) for enhancing students’ English: A systematic review,” J. English Lang. Teach. Linguist., vol. 6, no. 2, pp. 239–260, 2021, [Online]. Available:

N. N. Long and B. H. Khoi, “The Intention to Study Using Zoom During the SARSCoV-2 Pandemic,” Int. J. Emerg. Technol. Learn., vol. 15, no. 21, pp. 195–216, 2020, doi: 10.3991/ijet.v15i21.16777.

M. R. Mubarak, N. Wahdah, A. M. Ilmiani, and H. Hamidah, “Zoom Cloud Meeting: Media Alternatif dalam Pembelajaran Maharah Kalam di Tengah Wabah Virus Corona (Covid-19),” Arab. J. Bhs. Arab, vol. 4, no. 2, pp. 211–226, 2020, doi: 10.29240/jba.v4i2.1445.

P. I. Puspitasari, N. K. A. Suwastini, G. W. K. A. A. Blangsinga, G. R. Dantes, and I. J. C. Tuerah, “Boomers’ perception towards the implementation of online learning amidst Covid-19 outbreak,” in Proceedings of the 2nd International Conference on Technology and Educational Science (ICTES 2020), 2021, vol. 540, no. Ictes 2020, pp. 128–134.

L. Kohnke and B. L. Moorhouse, “Facilitating Synchronous Online Language Learning through Zoom,” RELC Journal. 2020, doi: 10.1177/0033688220937235.

G. R. Nurieva and L. M. Garaeva, “Zoom-based distance learning of English as a Foreign Language,” J. Res. Appl. Linguist., vol. 11, no. SpecialIssue, pp. 439–448, 2020, doi: 10.22055/RALS.2020.16344.

O. Hrydzhuk, L. Struhanets, and Y. Struhanets, “Information technologies in language education during the COVID-19 pandemic,” XLinguae, vol. 14, no. 1, 2021, doi: 10.18355/XL.2021.14.01.16.

J. Monica and D. Fitriawati, “Efektivitas penggunaan aplikasi Zoom sebagai media Pembelajaran online pada mahasiswa saat pandemi Covid-19,” J. Communio J. Jur. Ilmu Komun., vol. 9, no. 2, pp. 1630–1640, 2020, doi: 10.35508/jikom.v9i2.2416.

L. Ramsook and M. Thomas, “Perspectives of prospective teachers on Zoom as a transformaive teaching methodology,” Int. J. Innov. Educ. Res., vol. 7, no. 11, pp. 946–957, 2019, doi: 10.31686/ijier.vol7.iss11.1955.

M. M. Archibald, R. C. Ambagtsheer, M. G. Casey, and M. Lawless, “Using Zoom videoconferencing for qualitative data collection: Perceptions and experiences of researchers and participants,” Int. J. Qual. Methods, vol. 18, pp. 1–8, 2019, doi: 10.1177/1609406919874596.

M. B. Miles, A. M. Huberman, and J. Saldana, Qualitative data analysis: A methods sourcebook, 3rd ed. California: SAGE Publications, 2014.

P. Shank and A. Sitze, Making sense of online learning. San Fransisco: Pfeiffer A Wiley Imprint, 2004.

L. M. Gray, G. Wong-Wylie, G. R. Rempel, and K. Cook, “Expanding qualitative research interviewing strategies: Zoom video communications,” Qual. Rep., vol. 25, no. 5, 2020, doi: 10.46743/2160-3715/2020.4212.

S. C. H. Hoi, D. Sahoo, J. Lu, and P. Zhao, “Online learning: A comprehensive survey,” Neurocomputing, vol. 459, 2021, doi: 10.1016/j.neucom.2021.04.112.

O. B. Adedoyin and E. Soykan, “Covid-19 pandemic and online learning: the challenges and opportunities,” Interact. Learn. Environ., vol. 0, no. 0, pp. 1–13, 2020, doi: 10.1080/10494820.2020.1813180.

A. Ahmadi and A. M. Ilmiani, “The Use of Teaching Media in Arabic Language Teaching During Covid-19 Pandemic,” Din. Ilmu, vol. 20, no. 2, 2020, doi: 10.21093/di.v20i2.2515.

K. Knie, L. Schwarz, C. Frehle, H. Schulte, A. Taetz-Harrer, and C. Kiessling, “To zoom or not to zoom – the training of communicative competencies in times of covid 19 at witten/herdecke university illustrated by the example of ‘sharing information,’” GMS J. Med. Educ., vol. 37, no. 7, 2020, doi: 10.3205/zma001376.

M. Islam, D. A. Kim, and M. Kwon, “A comparison of two forms of instruction: Pre-recorded video lectures vs. live ZOOM lectures for education in the business management field,” Sustain., vol. 12, no. 19, 2020, doi: 10.3390/su12198149.

D. Rahayu, “Synchronous Zoom web conference system: An exploratory study on students’ e-learning experience,” J. ELT Res., vol. 5, no. 1, pp. 68–79, 2020, doi: DOI: 10.22236/JER_Vol5Issue1 Synchronous.

K. Nijakowski, A. Lehmann, J. Zdrojewski, M. Nowak, and A. Surdacka, “The effectiveness of the blended learning in conservative dentistry with endodontics on the basis of the survey among 4th-year students during the covid-19 pandemic,” Int. J. Environ. Res. Public Health, vol. 18, no. 9, 2021, doi: 10.3390/ijerph18094555.

O. S. Afanaseva and Y. S. Morozova, “Problem of using group discussion method in educational process under Covid-19 pandemic,” Vestn. Astrakhan State Tech. Univ., vol. 2021, no. 1, pp. 52–55, 2021, doi: 10.24143/1812-9498-2021-1-52-55.