Student’ Satisfaction Toward Chemistry Learning Process At SMA Laboratorium Undiksha

Sekar Astuti, I Wayan Subagia, I Ketut Sudiana

Abstract


This research aimed to describe and explain the students’ satisfaction toward chemistry learning process and the factors influence at SMA Laboratorium Undiksha Singaraja in academic year 2016/2017. The type of this research was quantitative descriptive. The students’ grade X, XI IPA and XII IPA at SMA Laboratorium Undiksha Singaraja were used as the population of this research. Sample size was determined by Slovin formula with sampling error of 5%. Technique sampling in this research was multistage random sampling. Students interviewed were students had low and high percentage. The data were analyzed through descriptive statistics method. The results showed that the students’ satisfaction level in high category. The highest student’ satisfaction was on tangible dimension and the lowest was on empathy dimension. The satisfier factors toward chemistry learning are learning process, learning result, learning progress, teacher appreciation, and gift of the task. The dissatisfier factors toward chemistry learning are the learning atmosphere, the interaction of teacher with students, the interaction between students, and the return of task. Therefore, the teacher suggested to increase the sense of empathy and satisfier condition toward the students. Furthermore, the headmaster should be make a policy to overcome student satisfaction’ problems by paying attention to the sense of teachers’ empathy to students and the dissatisfier factors.

Keywords


students satisfaction; chemistry learning

Full Text:

PDF

References


Aries, E. F., 2011. Assesemen dan Evaluasi. 1 ed. Malang: Aditya Media Publishing.

Basrowi & Siskandar, 2012. Evaluasi Belajar Berbasis Kinerja . In: Bandung: Karya Putra Darwati.

Departemen Pendidikan Nasional, 2008a. Penilaian Kinerja Guru. In: Jakarta: Balai Pustaka.

Dirmansyah, Y., 2005. Analisis Tingkat Kepuasan Siswa dalam Mempelajari Akutansi. Skripsi tidak diterbitkan. Semarang: UNS.

Febriyanti, C., 2014. Peran Minat dan Interaksi Siswa dengan Guru dalam Meningkatkan Hasil Belajar Matematika. Jurnal Formatif, 4(3), pp. 245-254.

Gerson, R. F., 2004. Mengukur Kepuasan Pelanggan. Jakarta: PPM.

Margono, G., 2005. Validitas Konstruk Instrumen Pengukur Tingkat Kepuasan Siswa sebagai Pelanggan Internal. Jurnal PTM, 5(1), pp. 9-18.

Natalina, Salim, I. & Rasyid, R., 2014. Pengaruh Pemberian Penghargaan oleh Guru Ekonomi terhadap Motivasi Belajar Siswa Kelas X MAN 2 Pontianak. Artikel tidak diterbitkan. Pontianak: Universitas Tanjungpura.

Panjaitan, P., 2013. Pengaruh Kompetensi Guru terhadap Kepuasan Siswa (Studi Kasus pada SMA Negeri 2 Tebing Tinggi). Jurnal Ilmiah Business Progress, 1(1), pp. 43-49.

Pan, Y., 2014. Relationships Among Teacher'Self-Efficacy in Physical Education. Journal of Teaching in Physical Education, Volume 33, pp. 68-92.

Peraturan Menteri Pendidikan Nasional RI Nomor 16 tahun 2007 tentang Standar Kualifikasi Akademik dan Kompetensi Guru. 2008b. Jakarta, Depdiknas.

Purwadani, D., Sutarsih, C. & Sururi, 2016. Pengaruh Mutu Layanan Sarana dan Prasrana terhadap Kepuasan Siswa di Fakultas Pendidikan Teknologi dan Kejuruan Universitas Pendidikan Indonesia. Jurnal APPEND, 1(1), pp. 80-90.

Robbin, S. P. & Judge, T. A., 2008. Perilaku Organisasi. 12 ed. Jakarta: Penerbit Salemba Empat.

Sabriani, S., 2012. Penerapan Pemberian Tugas Terstruktur disertai Umpan Balik pada Pembelajaran Langsung untuk Meningkatkan Motivasi dan Hasil Belajar Siswa (Studi Pada Materi Pokok Struktur Atom Kelas X6 SMA Negeri Watampone). Jurnal Chemica, Volume 13, pp. 39-46.

Slameto, 2003. Belajar dan Faktor-faktor yang Memengaruhinya. Revisi ed. Jakarta: Rineka Pustaka.

Sobari, R. N., 2014. Tingkat Kepuasana Peserta Didik terhadap Pelayanan Proses Pembelajaran di SMK Averus, Jakarta: Universitas Islam Negeri Syarif Hidayatullah.

Sopiatin, 2010. Manajemen Belajar Berbasis Kepuasan Siswa. Bogor: Ghalia Indonesia.

Suastra, I. W., 2009. Pembelajaran Sains Terkini: Mendekatkan Siswa dengan Lingkungan Alamiah dan Sosial Budaya. Singaraja: Undiksha.

Sudiro, 2015. Pengaruh Sarana, Proses Pembelajaran dan Persepsi Kinerja Dosen terhadap Kepuasan Mahasiswa pada Politeknik Indonusa Surakarta. Jurnal Saintech Politeknik Indonusa Surakarta, 1(4), pp. 1-16.

Tjiptono, F. & Chandra, G., 2011. Service Quality & Satisfaction. 5 ed. Yogyakarta: ANDI.

Udiutomo, P., 2011. Analisa Tingkat Kepuasan Siswa terhadap Layanan Program Smart Ekselensia Indonesia Tahun 2011. Jurnal Pendidikan Dompet Dhuafa, Volume 1, pp. 1-19.




DOI: http://dx.doi.org/10.23887/jpi-undiksha.v6i2.11880

Refbacks

  • There are currently no refbacks.




Copyright (c) 2017 JPI (Jurnal Pendidikan Indonesia)


Jurnal Pendidikan Indonesia (JPI) is published by:

LEMBAGA PENELITIAN DAN PENGABDIAN KEPADA MASYARAKAT (LPPM)

UNIVERSITAS PENDIDIKAN GANESHA

Jl. Udayana, Kampus Tengah, Singaraja-Bali
Kode Pos 81116
Telp. 0362-22928
Homepage: https://lppm.undiksha.ac.id
Email: jpi_journal@undiksha.ac.id


Jurnal Pendidikan Indonesia (JPI) is indexed by:

Akreditasi SINTA 2   Crossref JPI  Index Copernicus JPI JPI Undiksha OneSearch   Microsoft Academic JPI  JPI indexing by Asean Citaion Index 




Creative Commons License

Jurnal Pendidikan Indonesia is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.