The Influence Of Feedback Environment Towards Job Satisfaction In Tvet Education Organization

Authors

  • Ling Ying Leh Politeknik Kuching Sarawak, Malaysia
  • Zakir Hussain Bin Ibrahim Politeknik Kuching Sarawak, Malaysia

DOI:

https://doi.org/10.23887/jpi-undiksha.v8i1.16471

Keywords:

Job satisfaction, feedback environment

Abstract

This was a study descriptively identifying relationship between feedback environment and job satisfaction conducted in Polytechnic Malaysia. A total of 105 lecturers via random sampling method were chosen from local Technical and Vocational Education and Training (TVET) education organization in Sarawak. The questionnaire consisted of three parts including the modified items of Job Satisfaction Scale (Ling, 2016; Quinn & Shepard, 1974). The extent of organization support on feedback process was diagnosed using feedback environment questionnaires by Ling (2016). The findings displayed that there is a significant influence in feedback environment towards job satisfaction. Regression analysis also shown that the best combination of feedback credibility, feedback quality and feedback delivery contributed greater change in job satisfaction. In conclusion, this study recommends that feedback environment factors should be prioritized not only to create job satisfaction but to maintain the effectiveness of the organization in the long run.

References

Abiyev, R.H., Saner, T., Eyupoglu, S., & Sadikoglu, G. (2016). Measurement of job satisfaction using fuzzy sets. Procedia Computer Science, 102, 294 – 301. https://doi:10.1016/j.procs.2016.09.404

Anseel, F., & Lievens, F. (2007). The Long-Term Impact of the Feedback Environment on Job Satisfaction: A Field Study in a Belgian Context. Applied Psychology, 56(2), 254–266. https://doi.org/10.1111/j.1464-0597.2006.00253.x

Anwar, R., Saif-Ur-Rehman Khan, Mazen F. R., Yasin, M. (2015). The impact of feedback orientation and the effect of satisfaction with feedback on in-role job performance. Human Resource Development Quarterly, 26(1), 31-51. doi: 10.002/hrdq.21202

Auh, S., Menguc, B., Imer, P., & Uslu, A. (2018). Frontline employee feedback-seeking behavior. Journal of Service Research, 1-16. doi:10.1177/1094670518779462

Azzam, T., & Whyte, C.E. (2018), Evaluative feedback delivery and the factors that affect success. Evaluation and Program Planning, 67, 148-159. https://doi.org/10.1016/j.evalprogplan.2017.11.005

Bear, J. B., Cushenbery, L., London, M., & Sherman, G. D. (2017), Performance feedback, power retention, and the gender gap in leadership. The Leadership Quarterly, 28(6), 721-740. http://dx.doi.org/10.1016/j.leaqua.2017.02.003

Belschak, F. D., & Den Hartog, D. N. (2009), Consequences of positive and negative feedback: The impact on emotions and extra-role behaviors. Applied Psychology, 58(2), 274-303. https:// doi: 10.1111/j.1464-0597.2008.00336.x

Bernardin, H. J., & Beatty, R. W. (1984). Performance appraisal: Assessing human behaviour at work. Boston, MA: Kent.

Carpentier, J., & Mageau, G. A. (2013). When change-oriented feedback enhances motivation, well-being and performance: A look at autonomy-supportive feedback in sport. Psychology of Sport and Exercise, 14(3), 423-435. https://doi.org/10.1016/j.psychsport.2013.01.003

Dahling, J. J., Gabriel, A. S., & MacGowan, R. (2017), Understanding typologies of feedback environment perceptions: A latent profile investigation. Journal of Vocational Behavior, 101, 133-148. https://doi.org/10.1016/j.jvb.2017.05.007

Davidson, T., & De Stobbeleir, K. (2011). The power of the feedback environment in stimulating creative performance: the role of task autonomy and self-concordance. Vlerick Leuven Gent Management School.

D’Lima, D., Arnold, G., Brett, S. J., Bottle, A., Smith, A., & Benn, J. (2017). Continuous monitoring and feedback of quality of recovery indicators for anaesthetists: A qualitative investigation of reported effects on professional behaviour. British Journal of Anaesthesia, 119(1), 115–124. https://doi.org/10.1093/bja/aex136

Gordon, M. E., & Miller, V. (2011). Conversations about job performance: A communication perspective on the appraisal process. New York, NY: Business Expert Press. https://doi:10.4128/9781606490754

Halpern, D. F. (2004). The development of adult cognition: Understanding constancy and change in adult learning. In D. A. Day, S. J. Zaccaro, & S. M. Halpin (Eds.), Leader development for transforming organizations (pp. 125-152). Mahwah, NJ: Erlbaum.

Islami, X., Mulollia, E., & Mustafa, N. (2018), Using management by objectives as a performance appraisal tool for employee satisfaction. Future Business Journal, 4(1), 94-108. https://doi.org/10.1016/j.fbj.2018.01.001

Jawahar, I. M. (2010). The mediating role of appraisal feedback reactions on the relationship between rater feedback-related behaviors and rater performance. Group and Organization Management, 35(4), 494-526.

Kaymaz, K. (2011). Performance feedback: Individual based reflections and the effect on motivation. Business and Economics Research Journal, 2(4), 115-134.

Keeping, L. M., & Levy, E. (2000). Performance appraisal reactions: Measurement, modeling and method bias. Journal of Applied Psychology, 85(5), 708-723. doi: 10.1037/0021-9010.85.5.708

Lam, S. S. K., Yik, M. S. M., & Schaubroeck, J. (2002). Responses to formal performance appraisal feedback: The role of negative affectivity. Journal of Applied Psychology, 87, 192-201.

Ling, Y.L., Abdullah, A.G.K. & Ismail, F. (2016). Feedback environment and job motivation among the middle leaders of educational organizations. Journal of Education and Training, 3(1), 90-105.

Momotani, H., & Otsuka, Y. (2018). Reliability and validity of the Japanese version of the Feedback Environment Scale (FES-J) for workers. Industrial Health.

Mornica van de Ridder, J. M., Berk, F. C. J., Stokking, K. M., & ten Cate, O. T. J. (2015). Feedback providers’ credibility impacts students’ satisfaction with feedback and delayed performance. Medical Teacher, 37(8), 767-774. doi. 10.3109/0142159X.2014.970617

Ozturk, A. B., Hancer, M., & Im, J. Y. (2014). Job characteristics, job satisfaction, and organizational commitment for hotel workers in Turkey. Journal of Hospitality Marketing and Management, 23 (3), 294-313.

Rosen, C. C., Levy, P. E., & Hall, R. J. (2006). Placing perceptions of politics in the context of the feedback environment, employee attitudes, and job performance. Journal of Applied Psychology, 91(1), 211-220.

Pornpitakpan, C. (2004). The persuasiveness of source credibility: A critical review of five decades’ evidence. Journal of Applied Psychology, 34, 243-281.

Steelman, L. A., Levy, P. E., & Snell, A. F. (2004), The feedback environment scale: Construct definition, measurement, and validation. Educational and Psychological Measurement, 64(1), 165-184. https://doi.org/10.1177/0013164403258440

Tannenbaum, S. I., Beard, R. L., McNall, L. A., & Salas, E. (2010). Informal learning and development in organizations. In S. W. J. Kozlowski & E. Salas (Eds.), Learning, training and development in organizations (pp. 303-331). New York, NY: Routledge Taylor & Francis Group.

Trivellas, P., Reklitis, P., & Platis, C. (2013). The effect of job related stress on employees’ satisfaction: A survey in health care. Procedia-Social and Behavioral Sciences, 73, 718-726.

Downloads

Published

2019-07-13

Issue

Section

Articles