UPAYA PENINGKATAN KUALITAS KINERJA PELAYANAN KESEHATAN APARATUR SIPIL NEGARA (STUDI IMPLEMENTASI PELAYANAN KESEHATAN DI PUSKESMAS KARANGMALANG KABUPATEN SRAGEN)
DOI:
https://doi.org/10.23887/jkh.v8i2.51387Abstract
This article aims to determine the efforts to improve the quality of ASN health service performance and the obstacles faced in improving the performance of health services at Karangmalang Health Center, Sragen Regency. This article uses a descriptive qualitative empirical research method with a sociological juridical approach. In this research, the writer took the research location in Karangmalang Public Health Center, Sragen Regency. Based on the results of the benchmark research, efforts to improve the quality of ASN health service performance at the Karangmalang Health Center, Sragen Regency are considered good and satisfactory with the observed variables of health service quality dimensions, namely (1) Tangibles (physical evidence), (2) Reliability (reliability), (3) Responsiveness (responsiveness), (4) Assurance (assurance), (5) Empathy (empathy). The quality of ASN services, theoretically there are five factors to measure the quality of health services. There are several weaknesses that need to be addressed and improved in an effort to improve the quality of ASN health service performance at the Karangmalang Health Center, namely: 1. The dimension of responsiveness in health services is good, only a lack of dentists. This is not in accordance with Permenkes Number 75 of 2014, so that the service for patients with toothache is hampered. 2. Limited stock of generic drugs that are affordable by the community. 3. There is no recruitment of co-assistant staff and intensive doctors, but only accepts students from the nursing department.
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- Authors retain copyright and grant the journal right of first publication, with the work [SPECIFY PERIOD OF TIME] after publication simultaneously licensed under aCreative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
