The Comparison of Culture Shock between Dutch and Danish Tourists during Their Staying in Singaraja

Abstract

Penelitian ini bertujuan menganalisis perbandingan gegar budaya yang dialami turis Belanda dan turis Denmark selama tinggal di Singaraja. Penelitian ini menganalisis gegar budaya terkait dengan komunikasi lisan dan tidak lisan. Data dianalisis berdasarkan teori dari Pederson (1995). Penelitian ini mengacu pada peneilitian deskriptif kualitatif. Subjek penelitian ini adalah tiga turis Belanda dan tiga turis Denmark. Peneliti mengumpulkan data dengan teknik wawancara terstruktur dan tidak terstruktur. Hasil penelitian ini menunjukkan bahwa dalam komunikasi lisan, ada lima persamaan gegar budaya dialami turis Belanda dan Denmark yaitu menyapa, perkenalan, pertanyaan pribadi, merekomendasikan, dan membuat janji. Dalam komunikasi tidak langsung yaitu tersenyum, kontak mata, interaksi sentuhan, jarak, bersendawa, dan gerak-gerik kepala. Perbedaan keduanya adalah turis Belanda mengalami enam gegar budaya, diantaranya mengingatkan, berterima kasih, menawarkan, meminta maaf, mengundang, dan bersiul. Sementara turis Denmark mengalami lima gegar budaya dalam menyarankan, menghakimi, melarang, menolak, dan memotong pembicaraan. Dalam komunikasi tidak lisan, turis Belanda mengalami lima gegar budaya, diantaranya dengan dua tangan menyapa, menggeretakkan jari tangan, tersenyum, makan dengan tangan, dan mengedipkan mata. Sedangkan, turis Denmark mengalami tujuh gegar budaya, yaitu melambai, penguatan, bersalaman, mencangkupkan tangan, memeluk, dan penggunaan tangan kiri kanan. Untuk mengatasi gegar budaya, mereka menayakan informasi kepada pemandu atau orang local, meniru, dan menyesuaikan diri sesuai aturan yang ada di Bali. Masalah dari turis Belanda dan Denmark adalah meniru budaya baru.
Kata Kunci : gegar budaya, komunikasi lisan, komunikasi tidak lisan

This descriptive qualitative study aimed at analyzing the comparison of culture shock experienced by Dutch and Danish tourists during staying in Singaraja. This study analyzed the culture shock which is related to verbal and non-verbal communications. The data were analyzed based on Pederson’s theory (1995). The subjects of this study were three Dutch and Danish tourists. The data were collected based on semi structure and unstructured interview. The result of this study shows that in verbal communication, there are five similarities of culture shock experienced by Dutch and Danish tourists, namely: greeting, introducing, asking personally, recommending, and making appointment. In non-verbal communication, there are five similarities of culture shock phenomena, namely: smiling, eye contact, touch interaction, space, belch, and head movement. However, Dutch tourists experienced six culture shock, namely: reminding, thanking, offering, apologizing, inviting, and whistling, while Danish tourists experienced five culture shock, namely: suggesting, judging, prohibiting, refusing, and interrupting. In non-verbal communication, Dutch tourists experienced five culture shock, namely: two hands greeting, snapping fingers, smiling, use hand in eating, and winking. Danish tourists experienced seven culture shock, namely: waving hands, thumb reinforcement, smiling, shaking hand, covering hands, hugging, and the right and left hand. To overcome the culture shock phenomena, they conducted something as follows: asking information to their tour guide or local people, imitating the local people’s habits, and organizing themselves based on the rule in Bali. Dutch and Danish tourists’ problems were in copying the communications of new culture.
keyword : Culture shock, differences, similarities.