AN ANALYSIS OF CULTURE SHOCK EXPERIENCED BY AUSTRALIAN TOURISTS IN ABABI VILLAGE KARANGASEM REGENCY

Abstract

Penelitian ini bertujuan untuk menganalisis fenomena culture shock yang dialami oleh turis Australia di Desa Ababi. Peneliti membatasi pada analisis fenomena culture shock ketika berinteraksi dengan masyarakat dalam komunikasi verbal dan komunikasi non-verbal. Desain penelitian ini adalah penelitian deskriptif. Subyek penelitian ini adalah wisatawan Australia yang tinggal di Desa Ababi. Peneliti mengambil data berdasarkan wawancara semi-terstruktur dari 15 wisatawan Australia di Ababi Village. Peneliti adalah instrumen utama, pedoman wawancara, perekam suara dan catatan yang digunakan dalam rangka mengumpulkan data. Teori yang digunakan untuk menganalisis data itu dari Pederson (1995). Hasil penelitian ini menunjukkan bahwa ada dua puluh dua fenomena culture shock dari turis Australia di Ababi Village. Ada lima belas fenomena culture shock dalam komunikasi verbal, dan tujuh dalam komunikasi non-verbal. Dari semua fenomena culture shock, fenomena kejutan budaya terbesar datang dari komunikasi verbal. Dalam komunikasi verbal Australia memiliki culture dengan beberapa adat Bali dan kondisi transportasi. Dalam komunikasi non-verbal Australia memiliki culture shock dengan komunikasi sentuhan, ekspresi wajah, gerakan dan kontak mata. Dalam transportasi Australia punya masalah dengan layanan, dan infrastruktur. Ada beberapa cara orang Australia dilakukan untuk mengatasi masalah culture shock mereka. Seperti memikirkan solusi mereka sendiri, meminta dari teman, dan meminta penjelasan kepada masyarakat setempat
Kata Kunci : Culture Shock, Komunikasi Verbal, Komunikasi Non-verbal, Transportasi.

This study aimed in analyzing the culture shock phenomenon experienced by Australian tourists in Ababi Village. The researcher restricts on analyzing the culture shock phenomenon when coping with the society in verbal communication and non-verbal communication. This design of this research is descriptive study. The subjects of this research were Australian tourists who live in Ababi. The researcher took the data based on semi-unstructured interview from 15 Australian tourists in Ababi Village. The researcher was the main instrument, interview guide, Mp3 recorder and note were used to collect the data. The theory used to analyze the data was from Pederson (1995). The result of this study shows that there are twenty two culture shock phenomena of Australian tourist in Ababi Village. There were fifteen culture shock phenomena in verbal communication, and seven in non-verbal communication. From all the culture shock phenomena, the greatest culture shock phenomena were coming from verbal communication. In verbal communication Australian had culture shock with some of Balinese customs and transportation condition. In non-verbal communication Australian had culture shock with Balinese touch communication, facial expression, gesture and eye contact. In transportation Australian had problem with the services, and infrastructures. There were several ways Australian people done to overcome their culture shock problems. Such as thinking the solution by their own, asking from friends, and asking for explanation to the local people.
keyword : Culture Shock, Verbal Communication, Non-verbal Communication